Privacy Policy

1. Who We Are

The Off Grid Shop is the data controller for the personal information we collect through theoffgridshop.co.uk.

[PLACEHOLDER — company name, registration number, registered address, data protection contact email]

2. What Data We Collect

We collect the following personal information:

When you place an order: your name, email address, delivery address, billing address, phone number, and payment details (processed securely by Stripe — we do not store your full card number).

When you create an account: your name, email address, and a password (stored encrypted).

When you use our website: we collect technical data including your IP address, browser type, device type, and pages visited. This is collected through cookies and similar technologies.

When you contact us: your name, email address, phone number, and the content of your message.

When you use the design tool: the appliance and system data you enter. This data is used to generate your system design and may be retained to improve the tool.

3. How We Use Your Data

We use your personal information to:

• Process and fulfil your orders
• Send you order confirmation, dispatch notifications, and tracking information
• Respond to your enquiries and provide customer support
• Process returns and refunds
• Administer your account (if you create one)
• Improve our website, products, and services
• Send you marketing communications (only with your consent — see below)

4. Marketing Communications

We will only send you marketing emails if you have opted in at checkout or through our website. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly.

5. Who We Share Your Data With

We share your personal information with the following third parties, only to the extent necessary to fulfil your order and operate our business:

• Stripe (payment processing)
• DPD, Royal Mail, Pallet Force, XDP (delivery — your name, address, phone number, and order details)
• Hostinger (website hosting)
• [PLACEHOLDER — email marketing provider if applicable]

We do not sell your personal information to any third party.

6. Cookies

Our website uses cookies to:

• Keep you logged in to your account
• Remember the contents of your shopping basket
• Analyse how visitors use our website (via analytics tools)

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

[PLACEHOLDER — will need a cookie consent banner and more specific cookie list before launch]

7. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes described above. Specifically:

• Order data: 7 years (required for tax and accounting purposes)
• Account data: until you request deletion of your account
• Marketing data: until you unsubscribe
• Design tool data: [PLACEHOLDER — decide retention period]
• Website analytics data: [PLACEHOLDER — decide retention period]

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate personal data
• Request deletion of your personal data (where there is no legal reason for us to continue processing it)
• Object to the processing of your personal data for marketing purposes
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [PLACEHOLDER — data protection email address].

We will respond to your request within 30 days. If we need more time, we will let you know within 30 days and explain why.

[SOLICITOR — Confirm this section meets UK GDPR requirements for informing data subjects of their rights.]

9. Data Security

We take appropriate technical and organisational measures to protect your personal information. Payment processing is handled by Stripe, which is PCI DSS compliant. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

10. Changes to This Policy

We may update this privacy policy from time to time. The date of the last update is shown at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: [PLACEHOLDER — data protection email]
• Phone: [PLACEHOLDER — phone number]
• Post: [PLACEHOLDER — registered address]

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk